Shipping policy
SHIPPING POLICY
Evorae provides free standard shipping on all orders placed for destinations available during checkout.
SHIPPING DESTINATIONS
We ship within the United States and to international destinations supported during checkout.
If a country or delivery address cannot be selected during checkout, we are currently unable to ship to that destination.
SHIPPING COST
Standard shipping is free for all eligible orders.
International orders may be subject to customs duties, import taxes or other government charges. These charges are not shipping fees collected by Evorae and may be the customer’s responsibility unless otherwise stated during checkout.
ORDER PROCESSING
Orders require approximately 1–2 business days for processing before shipment.
Business days do not include weekends or public holidays. Orders placed outside business days will begin processing on the next available business day.
Customers will receive an order confirmation at the email address provided during checkout.
DELIVERY TIMES
United States
• Processing time: 1–2 business days
• Transit time: 2–5 business days
• Total estimated delivery time: 3–7 business days
Rest of the World
• Processing time: 1–2 business days
• Transit time: 3–18 business days
• Total estimated delivery time: 4–20 business days
Delivery estimates begin after an order has been confirmed and include both processing and transit time.
DELIVERY DELAYS
Delivery times are estimates and are not guaranteed.
Delays may occur because of shipping carriers, customs processing, severe weather, public holidays, high order volumes, address problems or other circumstances outside our reasonable control.
If an order is delayed, contact us at allangorby.business@gmail.com. We will review the available shipping information and assist with the issue.
ORDER TRACKING
When tracking information is available, it will be sent to the email address used during checkout.
Tracking information may require additional time to become active after an order has been shipped.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact allangorby.business@gmail.com immediately.
We will try to correct the address, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
LOST ORDERS
If an order has not arrived within the estimated delivery period, contact us at allangorby.business@gmail.com with your order number.
We will investigate the shipment with the delivery carrier. If the order is confirmed lost, we will provide an appropriate replacement or refund.
ORDERS MARKED AS DELIVERED
If tracking shows that an order was delivered but you cannot find it:
• Confirm that the shipping address on your order is correct
• Check around the delivery location
• Ask members of your household or neighbors
• Contact the delivery carrier for more information
• Contact Evorae if the order is still missing
We will review the available delivery information and assist where reasonably possible.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If a product arrives damaged, defective or different from what was ordered, contact allangorby.business@gmail.com immediately.
Include your order number and clear photographs of the product and packaging.
Evorae will review the issue and provide an appropriate replacement or refund when approved. Evorae will cover reasonable return shipping costs when a return is required because the product is damaged, defective or incorrect.
RETURNS AND RETURN SHIPPING
Customers are responsible for return shipping costs when returning an eligible product because of a change of mind, incorrect selection or personal preference.
Evorae will cover the return shipping cost when a product is damaged, defective or different from what was ordered.
Products must not be returned without prior approval. We will provide the correct return address and mailing instructions after approving a return request.
Please do not return products directly to the manufacturer or supplier.
Complete return information is available in our Return and Refund Policy:
https://evorae.co/policies/refund-policy
CONTACT INFORMATION
Business name: Evorae
Email: allangorby.business@gmail.com
Business address: 1991 N Coral Bells Dr, Tucson, Arizona 85745, United States
Website: https://evorae.co/