Refund policy
RETURN AND REFUND POLICY
Last updated: September 3, 2026
Evorae accepts returns for eligible products within 30 days after delivery.
RETURN CONDITIONS
To qualify for a return, the product must be:
• Unused and unworn
• In its original condition
• Returned with its tags and original packaging
• Accompanied by the receipt or proof of purchase
These conditions do not limit any legal rights that may apply to damaged, defective or incorrect products.
HOW TO REQUEST A RETURN
Contact us at allangorby.business@gmail.com before returning any product. Please include your order number and reason for requesting the return.
If your return is approved, we will provide the correct return address and complete mailing instructions. Products returned without prior approval may not be accepted.
Please do not return products directly to the manufacturer, supplier or Evorae’s business contact address unless we specifically instruct you to do so.
RETURN METHOD
Approved products must be returned by mail using the instructions provided by Evorae.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs when returning a product because of a change of mind, incorrect selection or personal preference.
Evorae will cover the return shipping cost when a product arrives damaged, defective or different from what was ordered.
Any original delivery charges are non-refundable for change-of-mind returns, except where applicable law requires otherwise.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective or incorrect, contact allangorby.business@gmail.com as soon as possible. Include your order number and clear photographs of the product and packaging.
We will review the issue and provide an appropriate replacement or refund when approved.
NON-RETURNABLE PRODUCTS
The following products cannot be returned unless they arrive damaged, defective or incorrect:
• Custom-made or personalized products
• Gift cards
• Opened or used personal-care products
• Products clearly marked as final sale before purchase, where permitted by law
Regular discounted products may be returned unless they are clearly marked as final sale.
EXCHANGES
We do not offer direct exchanges.
To purchase another product or variation, return the eligible original product for a refund and place a new order.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If an eligible product is shipped into the European Union, the customer may cancel or request a return within 14 calendar days after delivery without providing a reason.
The product must be unused, unworn, in its original condition and returned with its tags, original packaging and proof of purchase.
Customers are responsible for return shipping costs for change-of-mind returns unless Evorae agrees to cover them. Evorae will cover return shipping for damaged, defective or incorrect products.
This right is subject to applicable exceptions under European Union consumer law. Nothing in this policy limits any mandatory consumer rights.
REFUNDS
After receiving and inspecting the returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days, or sooner when required by applicable law. Your bank or payment provider may require additional time to display the refund.
If more than 15 business days have passed since your refund was approved, contact allangorby.business@gmail.com.
CONTACT INFORMATION
Business name: Evorae
Email: allangorby.business@gmail.com
Business contact address: 1991 N Coral Bells Dr, Tucson, Arizona 85745, United States
Website: https://evorae.co/
The business contact address above is not automatically the return address. Contact Evorae and obtain return approval and mailing instructions before sending a product.